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1. Overview
Manjer refund and returns policy is only valid for 7 days. After 7 days since you purchased the item, we cannot allow you to return it.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
| Reason For Return | Applicable Categories |
|---|---|
| I changed my mind | All product categories except: ● Product categories which cannot be returned for health and hygiene reasons, as further detailed at section 2 below, include: intimates; underwear; nightwear; beach & swimwear; briefs; facial skincare; fragrances (perfumes); hair care; hand, feet & nail care; jewelries; and health relaxation ● tickets; and software. |
| Size is correct but doesn’t fit as expected | Only Clothing and shoes |
| Item stopped working well after usage | All product categories except: ● Clothing ● Sport & fitness; and ● Consumables |
| Item received broken or defective | All product categories |
| Packaging was damaged | All product categories |
| Item received with missing parts or accessories | All product categories |
| Item received used or expired | All product categories except software |
2. What You Cannot Return
We will only accept returns of items that are unworn, unused, and in the same condition as when you received them, with their original packaging and seal intact where applicable, unless the item becomes damaged or defective after reasonable use (as per the manufacturer’s guidelines where applicable) during the returns period.
Customised products are not returnable. We do not accept returns on things that have been custom-made, customised, or imprinted to your specifications (e.g., personalised engravings, stamps, monograms, embroidery, embossing, etching, carving, or printing). The vendor is not bound to accept returns unless the things are damaged, defective, or significantly different from what was ordered.
We do not accept returns for damaged items after delivery. We do not accept used or worn items for return unless the item ceased working or became damaged or defective after reasonable use (in accordance with manufacturer instructions where applicable) during the return period.
If an item is protected by a warranty and becomes damaged or defective during the warranty term, it is covered by the seller’s warranty rather than this Returns and Refunds Policy. Each product page includes warranty information.
3. Packaging returns
For whatever reason, you may return an item to Manjer as long as it is in the original packaging and includes all tags and labels. For example, shoes should be returned in their original shoe box, and software seals and audio/video recordings should not be broken. As long as they are packaged safely and won’t be harmed in transportation, returns are your responsibility until they get to us.
Any item not related to the returned item as purchased from Manjer may not be included in the package with the returned item. All personally identifiable information about you and/or any third party that may be included in an item must be totally erased, and any accounts that may be linked to it must be unlocked. Manjer disclaims any duty for items mistakenly included in a returned delivery and for data breaches caused by failing to delete personal information from a returned item.
4. Refunds
If we accept your return, or if you order but do not receive an item, we aim to refund you the purchase price of the item within the period of time stated on the table below.
| Return Pickup | Refund Timeline |
|---|---|
| Pick-up attempt within: 1 Business Day | Refund processed within: 3-4 Business Days |
| Pick-up attempt within: 2 Business Days | Refund processed within: 4-7 Business Days |
Once your return is completed, you will be paid for the full cost of delivery of the returned items if they were wrong, faulty, or damaged.
If the return is not because of Manjer or the seller’s fault (for example, you changed your mind or the size does not fit as intended), you will not be refunded for delivery fees. The refund request form must specify which payment method(s) for receiving the refund are accessible to you.
5. Rejected return and refund requests and forfeiture
On return, all items are inspected to confirm the grounds for the return. If Manjer rejects your return request, you will not receive a refund of the amount you paid for the item or shipping expenses, and we will make two attempts to redeliver within three business days.
If both re-delivery attempts fail, we will promptly tell you that the item will be held for 30 days from the date of the initial notification. Our communication will include information regarding the pick-up location and hours of operation.
If you do not collect the item within the specified time frame, you forfeit the item, which becomes Manjer property, and Manjer is free to dispose of it in any way it deems acceptable, such as via sale, charitable donation, recycling, or destruction.
6. Exchanging An Item
We do not provide exchanges. Please return your unwanted item and place a new order if you require a different size or colour.
7. Further information
For further information, please go through the information below:
To return your product, login to your account, then go to orders, select your order, and click on the refunds button to start your refund process.
After you have completed the refund request and it has been approved, contact us and let us know the time to return your product.
The item will be returned to the below address at the agreed time and date.
Return Address: FUTA South Gate, Akure.
* Ensure the item meets the conditions for a return before you start the refund process
If you need to contact us, please Contact Us