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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Cancelling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is cancelled, you won’t be charged.
The most common reasons an order might be cancelled are:
We will send you an email if any part of your order is cancelled or if we need more information to process your order.
Kindly reach out to our support and state what went wrong with your order, and your order ID
In the event you forget a password for your account, you can reset your password directly through the login page or from your account dashboard if you are logged in. In most cases, you can reset your password by requesting an email that contains a password reset link.
To change your password if you’re already logged in:
Click account in the bottom right of the screen.
Select My Account, then click edit Password.
Enter your current password and new password.
Click Save Changes.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team will contact you.
Free shipping is a limited time offer.
To get free shipping, ensure you have subscribed to our newsletter so you will be notified when free shipping is available.
If your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
If you’ve ordered during one of our sales, it gets pretty busy, so your delivery might take a little longer to get to you.
You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t you deliver to me?
We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.
Knowing when you’ll get paid after selling an item is important.
We process payments to sellers immediately after they place a withdrawal request.
Before you can place a withdrawal request, the item sold has to be delivered to the customer first.
Payment Options:
Before you start troubleshooting why you aren’t receiving any notifications, always confirm you’re connected to at least one network (mobile data or Wi-Fi) and have an internet connection. Open your mobile browser and try to search Google for anything.
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