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This shipping policy describes how we handle shipping, delivery times, and returns. This policy applies to all orders placed on the platform.
Shipping Rates
Shipping rates are calculated based on the weight and dimensions of the package, as well as the shipping destination. The following shipping rates apply:
| Location | Pickup | Door Delivery |
| South Gate | 300 | 800 |
| West Gate | 300 | 800 |
| North Gate | 300 | 800 |
| Hostels | 300 | – |
Shipping Times
Orders are shipped once all items in an order have been brought to our fulfilment centre. The processing time of each item is specified by the seller, and it is no longer than 7 days if the product is customised.
Once an order is placed, it will be shipped, delivered, or available for pickup within 1-5 business days, depending on the processing time of the item.
| Type of Item | Delivery Duration |
| Normal | Next Day or after 1-5 days |
| Customised | Usually after 4-7 days |
Shipping Restrictions
Some items may be subject to shipping restrictions. These restrictions may include:
- Size and weight restrictions: In rare cases, some items may be too large or heavy to ship via our standard shipping methods. If a case like this occurs, we may charge an extra fee to process the order.
- Fragile materials: Some items may be considered fragile materials and may be shipped via special packaging.
Tracking Your Order
You will receive a tracking number via email once your order has been shipped. You can track your order by visiting the tracking website of the shipping carrier.
Click here to track your item.
Returns and Exchanges
If you are not satisfied with your purchase, you may return it for a refund or exchange within 7 days of the purchase date if the reason for the return satisfies our Refunds and Return Policy.
Please see our Refunds and Returns Policy for more information.
Contact Us
If you have any questions about our shipping policy, please contact us here